DECLUDE OPTIMIZES THE ABILITY OF SCIENTISTS TO PERFORM THEIR WORK AT THE WOODS HOLE RESEARCH CENTER - April 2005

The Research Center is based in Woods Hole, MA.

The Problem
Five years ago, when spam started to appear in inboxes, the Woods Hole Research Center decided that it would implement a solution before it got worse. The primary goal of the IT department is to optimize the ability of scientists to perform their work. This includes advancing computing, storage and communications capabilities while maintaining the security of data and operating platforms.

The Solution
Woods Hole discovered Declude through an IMail forum. Currently, they run JunkMail Pro and are in the process of implementing Declude Virus. Declude runs on a single IMail server supporting over 40 users. “Reliability, ease of use, responsive technical support and a skilled user base are the reasons I chose Declude’s solution”, stated Michael Ernst, a 15 year veteran Computer Systems Administrator.

Ernst claims that JunkMail Pro is an effective tool for minimizing the impact of spam on the Center’s business. In a typical month, only 58% of their email is legitimate. 11% is rejected by filtering at the email server, 27% is rejected out of hand by Declude and a manageable 4% is held by Declude for review to determine legitimacy. Though a few spammed emails continue to trickle through the net, the average amount is rarely more than two or three per user daily.

“What pleases me most is that Declude has a highly responsive support team when needed; their product is reasonably priced and contains a flexible configuration mechanism that can be customized to meet our specific requirements,” says Ernst. “The savings in staff time spent on reviewing spam is significant. Our people no longer have to worry about large volumes of intrusive email during the course of the day. My estimate is that once you’re past the modest start up cost, the service agreement works out to cost just pennies a day per user. Declude continues to prove itself each and every day”.

The Woods Hole Research Center has been a satisfied Declude customer since February, 2000.